Shipping policy

Shipping Policy

Thank you for shopping with FunClox. Below you can find information about order processing, shipping rates and tracking.

Order Processing and Shipping Time

Delivery time includes two separate stages: order processing and shipping.

Processing time: Orders are processed within 2–4 business days. This includes order verification, quality checks and packaging.

Shipping time after dispatch:

United States, Canada, United Kingdom, Australia and New Zealand: 5–10 business days.
Europe: 5–10 business days.
Other available destinations: 7–24 business days.

The shipping times above do not include the 2–4 business days needed to process your order.

Shipping Cost

Shipping rates depend on your destination and the products in your order. The following rates apply to products in our general shipping profile:

United States, standard shipping zone: US$6.99. Free shipping on orders of US$50 or more. Special regional rates may apply.
Canada: CA$14.99. Free shipping on orders of CA$140 or more.
United Kingdom: £3.99. Free shipping on orders of £40 or more.
Belgium, Denmark, Ireland, the Netherlands, Sweden, Finland, France, Germany, Hungary, Iceland, Italy, Luxembourg, Norway, Portugal and Spain: €7.99. Free shipping on orders of €78 or more.
Switzerland: CHF13 flat-rate shipping, with no free-shipping threshold.
Australia, New Zealand: AU$12. Free shipping on orders of AU$99 or more.

Selected products have a separate free-shipping offer for delivery to the United States, the United Kingdom, Australia and New Zealand. Other product-specific or regional rates may apply.

The rates above are listed in the currencies used in our shipping settings. Please review the available shipping options and final shipping charge at checkout before payment.

For destinations not listed above, please check shipping availability at checkout or contact support@funclox.com before ordering.

If your order is needed for a special occasion, please contact us before placing your order so we can assist with your shipping questions.

Order Tracking

After your order ships, we send you a tracking number so you can check its status.

There may be a delay between the shipping label being created and tracking information being updated. For international shipments, updates may become more frequent once your parcel reaches your local courier.

You can use your tracking number to check your shipment through the order-tracking page on our website. If you need assistance, contact support@funclox.com.

Incorrect or Incomplete Shipping Address

You are responsible for entering a correct and complete shipping address at checkout. Items mailed to an incorrect address due to customer negligence will not be refunded, and we cannot retrieve them.

If the parcel is returned to us, we will refund your order minus the original shipping costs and the shipping costs incurred in returning the parcel to us.

We cannot verify whether the address entered at checkout is correct and do not assume responsibility for incorrect address details provided by customers.

Missing Unit or Apartment Numbers

Please include your unit or apartment number, where applicable. Parcels with missing address details may be returned to us. Customers are responsible for providing these details when placing an order.

Return Shipping

You are responsible for return shipping costs unless the item arrives broken or defective. Shipping costs are non-refundable. Where we pay return shipping costs on your behalf, those costs will be deducted from your refund unless the return is due to our fault.

The time required for an exchanged product to reach you may vary depending on your location.

Contact Us

For shipping or tracking questions, email support@funclox.com.